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Start or Manage an Unemployment Claim

Click here for the Online Application

 

Need Help With User ID or Password

Call: (877) 813-0950

 

Get Tennessee Unemployment General Help

Call: (844) 224-5818

Submit a Help Ticket*: Click here *Please note that multiple tickets will increase the response time and in turn, a resolve to your submitted concern

 

Need Help Filing as Self-Employed

Click here for detailed instructions to assist Self-Employed individuals

 

Report Suspected Unemployment Fraud

Email: bpc.investigations.tn.gov or Call (615) 645-3893. 

Visit here for more help and detailed instructions.

 

Track Your Claim or Way2Go Debit Card

Click here to track your claim.

Call Way2Go Customer Service (855) 462-5887 or Tennessee's Call center (855) 462-5887

Check to see if your Way2Go Debit card was returned by following directions found here.

Request a replacement card by clicking here

 

For Employers Who Need Assistance

Employer Tech Assistance: (615) 770-1712

Employer Helpdesk: This email address is being protected from spambots. You need JavaScript enabled to view it. 

Partial/Employer Filed Claims: This email address is being protected from spambots. You need JavaScript enabled to view it.

Need Access to a Computer or Phone

The American Job Centers provide computer and phone access for customers who need to complete claims, weekly certifications, or seek assistance with their claim. Please call ahead to make an appointment at the center nearest you. Locations can be found here. 

 

Tennessee Unemployment Insurance FAQs
 

Please click on the question mark below to view to most recent Frequently Asked Questions and Answers.

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