Start or Manage an Unemployment Claim
Need Help With User ID or Password
Call: (877) 813-0950
Get Tennessee Unemployment General Help
Call: (844) 224-5818
Submit a Help Ticket*: Click here *Please note that multiple tickets will increase the response time and in turn, a resolve to your submitted concern.
Need Help Filing as Self-Employed
Click here for detailed instructions to assist Self-Employed individuals
Report Suspected Unemployment Fraud
Email: bpc.investigations.tn.gov or Call (615) 645-3893.
Visit here for more help and detailed instructions.
Track Your Claim or Way2Go Debit Card
Call Way2Go Customer Service (855) 462-5887 or Tennessee's Call center (855) 462-5887
Check to see if your Way2Go Debit card was returned by following directions found here.
Request a replacement card by clicking here.
For Employers Who Need Assistance
Employer Tech Assistance: (615) 770-1712
Need Access to a Computer or Phone
The American Job Centers provide computer and phone access for customers who need to complete claims, weekly certifications, or seek assistance with their claim. Please call ahead to make an appointment at the center nearest you. Locations can be found here.
Please click on the question mark below to view to most recent Frequently Asked Questions and Answers.